How to Fix Can’t Unsubscribe or Failed to Cancel DoorDash DashPass Subscription

DoorDash DashPass is a popular subscription service that offers its members unlimited free deliveries and reduced service fees for a monthly or annual fee. While DashPass provides great convenience for frequent DoorDash users, some members or subscribers may encounter issues when trying to unsubscribe or cancel their subscription plans. 

If you find yourself in this situation, don’t worry. We will guide you through fixing the problem and closing or canceling your DoorDash DashPass membership account.

Understanding the DoorDash DashPass Membership Cancellation Policy

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Before attempting to cancel your DashPass subscription, it’s crucial to familiarize yourself with the cancellation policy. DoorDash has specific guidelines regarding when and how you can cancel. 

According to their terms, you can cancel your subscription at any time, but you will not be refunded for the remaining unused portion of your subscription. Knowing this beforehand will help you set realistic expectations.

How to Fix and Go Around the Issue if you Can’t Unsubscribe or Cancel your DoorDash DashPass Subscription

Use the DoorDash Mobile App


The easiest way to manage your DoorDash DashPass subscription is through the DoorDash mobile app. Open the app on your smartphone or tablet and log in to your account. Once logged in, navigate to the “Account” or “Settings” section. Look for the “DashPass” or “Subscription” tab, where you should find options to modify or cancel your membership account. Follow the prompts and confirm your cancellation.

Contact DoorDash Customer Support

If you encounter difficulties canceling your DashPass subscription through the app, contact DoorDash’s customer support team. The quickest way to contact them is by visiting the DoorDash website and finding their “Help” or “Support” section. Look for the contact options, including a live chat feature or a support email. Explain the issue you’re facing and provide them with your membership account details. The support team should assist you in canceling your subscription plan.

Check for Alternative Cancellation Methods

In some cases, DoorDash may offer additional cancellation methods besides the mobile app or customer support. Keep an eye out for any alternative methods they may provide, such as cancellation links or buttons in their subscription confirmation emails. These options might not be readily visible, so thoroughly check your emails or search for official communication related to your DashPass subscription.

Monitor your Payment Method

If you have attempted to cancel your DashPass subscription but continue being billed, monitoring your payment method is essential. Sometimes, subscription services require a specific cancellation process to ensure successful termination. If you are still being charged, contact your bank or credit card provider to dispute the charges and explain the situation. They can guide you on handling recurring charges from DoorDash and possibly prevent future billing.

Document your Failed Cancellation Attempts

It’s important to keep records of your attempts throughout the cancellation process. Take screenshots or write down any correspondence you have with DoorDash customer support. This documentation will be helpful if you need to escalate the issue or seek a refund for any unauthorized charges.

Remember, the key to fixing a can’t unsubscribe or cancel DoorDash DashPass subscription issue is persistence and clear communication with DoorDash’s customer support. By following the steps outlined in this article, you should be able to resolve the problem successfully. However, reviewing the latest information and guidelines DoorDash provides is always recommended, as their policies and procedures may evolve.

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