Has the Capital One mobile banking app been glitchy or unresponsive on your phone lately? App crashes or failures to open can prevent you from checking your account balances or making timely payments. Don’t worry – a few simple troubleshooting steps can typically get the Capital One app up and running again.
This post will cover common solutions for app crashes on both iPhone and Android devices. You’ll also learn some preventive measures to avoid Capital One mobile app issues in the future.
Troubleshooting and Fixing Capital One Mobile Banking App Keeps Crashing, Not Working Issue on iPhone or Android Phone
Update the Capital One Mobile Banking App on your Device
One of the first things to try when apps malfunction or freeze is updating to the latest version. Developers regularly push out updates to fix bugs and optimize performance.
To update the Capital One app:
- On an iPhone – Go to the App Store > Tap your profile icon > Check for available updates.
- On an Android – Open the Google Play Store app > Tap the hamburger menu > Select “My apps & games” > Check for updates.
Updating frequently helps ensure you have the most stable Capital One app version with the latest features.
Restart your iOS or Android Mobile Device
Restarting your iPhone or Android is a simple step that can clear out minor glitches causing app crashes. The restart helps reload all your device’s processes cleanly.
- iPhone – Hold the side button until the power off slider appears. Then, you can slide to turn off. Wait 30 seconds, then hold the side button again to restart.
- Android – Hold the power button down for at least 10 seconds until the device options appear. Tap “Restart” and then “OK” to confirm.
Once your phone has restarted, try opening the Capital One app again.
Clear the App Cache and Data
Over time, corrupted temporary app files and data can accumulate and cause operational issues like crashes. Wiping the Capital One app’s cache and data gives it a fresh start.
On an iPhone:
- Go to Settings > General > iPhone Storage > Find Capital One app > Tap “Offload App” > Reinstall the app.
On an Android:
- Go to Settings > Apps > Capital One app > Storage > Clear Cache and Clear Data buttons.
With the cache and data erased, open the Capital One app again to see if crashes are resolved. You may need to log in again.
Check for Server Outages
Sometimes app crashes are not your phone’s fault, but rather due to technical issues on Capital One’s servers preventing connectivity.
Prior to troubleshooting your device, check https://www.capitalone.com/status/ to see if there are any reported outages for online banking services and the mobile app.
If the website indicates known issues, you’ll have to be patient until Capital One engineers resolve the outage. Trying the app again in a few hours may work once systems are restored.
Uninstall and Reinstall the App
If you still experience constant app crashes or failure to open after trying the other steps, your last resort is uninstalling and reinstalling the Capital One mobile app:
On an iPhone:
- Delete the Capital One app – Hold the icon until it jiggles > Tap the X.
- Reinstall the app from the App Store.
On an Android:
- Open Settings > Apps > Capital One > Uninstall button.
- Reinstall the app from the Google Play Store.
Hopefully after reinstalling, the app functions normally again. Be sure to log back into your accounts.