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How to Fix Connection Failed with Red Exclamation Mark Error on AirPods Pro

Despite their popularity and advanced features, AirPods Pro premium earbuds are not immune to occasional technical glitches. One such issue that users might encounter is the “Connection Failed” error message with a huge red exclamation mark on iPhone.

This frustrating iOS problem can appear on either the left or right AirPods and is often related to connectivity or charging issues. In this guide, we will walk you through a series of step-by-step solutions to eliminate this error and restore your AirPods Pro to seamless operation.

Troubleshooting and Fixing Apple AirPods Pro Big Red Exclamation Mark Connection Failed Error Message

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Hard Reset AirPods Pro

A simple reset of your AirPods Pro can often rectify the red exclamation mark error on your iOS device. Follow these steps:

  1. Place the AirPods Pro in their charging case
  2. Locate the reset button on the back of the charging case
  3. Press and hold the reset button for 15 seconds
  4. Release the button, and the AirPods Pro will be reset
  5. Repair your AirPods Pro with your iPhone

Bluetooth & Reset Network Settings on iPhone

Refresh the Bluetooth connection on your iPhone and reset network settings:

  1. Go to Settings and select Bluetooth
  2. Toggle Bluetooth off and on
  3. Navigate to Settings followed by General
  4. Tap on Reset and then Reset Network Settings
  5. Enter your device password if prompted.

Clean the AirPods Pro Charging Case and Stem

Ensure a proper connection by cleaning your AirPods Pro:

  1. Gently clean the charging port using a dry tissue or ear tips
  2. Use a dry cotton cloth or microfiber cloth to remove debris from the AirPods Pro’s mesh

Restart or Hard Reboot iPhone

Restart your paired iPhone to refresh its system.

For iPhone X or 11:

  1. Press and hold the Volume Up or Down button along with the Side button
  2. Slide to power off, then hold the Side button to turn it on

For iPhone 8, 7, 6, SE, or 5:

  1. Press and hold the Side button until the power off slider appears
  2. Slide to power off, then hold the Side button to turn it on

Check for iOS Updates on iPhone

Make sure your iPhone’s software is up-to-date:

  1. Go to Settings followed by General 
  2. Select Software Update
  3. If an update is available, download and install it

Update AirPods Pro Firmware

Keep your AirPods Pro’s firmware up-to-date:

  1. Keep your AirPods Pro paired with your iPhone
  2. Place both AirPods Pro in the charging case and connect it to power
  3. Keep the case lid open until the firmware updates

Visit the Apple Store for Hardware Inspection

If none of the above solutions work, consider visiting an Apple Store for assistance. They can diagnose potential hardware issues and provide solutions, especially if your AirPods Pro are under warranty.


Experiencing the connection failed with red exclamation mark glitch on your AirPods Pro can be frustrating, but with these troubleshooting solutions, you can resolve the issue and enjoy your wireless earbuds without interruption. Remember that Apple continues to refine their products, so while these workarounds can effectively address the problem, they might also find a permanent solution in future updates.

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