The EA App is a platform that allows users to access and play EA games on their desktop or laptop PC. However, some users have reported encountering error codes such as INST-21-32, INST-3-1920, or INST-14-12029 when trying to install or update the Windows desktop computer app.
These errors indicate that there is a problem with the update installation process, which could be caused by various factors such as corrupted files, incompatible software, or insufficient permissions. In this blog post, we’ll go over some steps you can take to fix these errors and enjoy your EA games.
An error message for these problems might look like:
“Connection error – The EP app is having trouble getting online. Check your internet connection and try again (error code: INST-14-12029)”
How to Troubleshoot Issue and Fix EA Desktop App Update Installation Error Code INST-21-32, INST-3-1920 or INST-14-12029
Run the Installer as Administrator
Sometimes, the installer may not have enough privileges to access or modify certain files or folders on your system.
To fix this, you can right-click on the installer file and choose “Run as administrator”. This will allow the installer to run with elevated permissions and avoid any access issues.
Delete Windows Temp Files
The Windows Temp folder is a temporary storage location for files that are created or used by various applications. Sometimes, these files may become corrupted or interfere with the installation process.
To delete these files, you can press the Windows key + R, type %temp% in the Run box, and hit Enter. This will open the Temp folder in File Explorer. You can then select all the files and folders in it and delete them.
Reinstall or Repair Your VC++ Files
The VC++ files are components of the Microsoft Visual C++ Redistributable package, which is required by many applications and games to run properly. If these files are missing, damaged, or outdated, they may cause installation errors.
To reinstall or repair them, you can go to the Microsoft website and download the latest version of the package for your system. Then, you can run the installer and follow the instructions on the screen.
DirectX is a set of APIs that enable graphics and multimedia features for Windows applications and games. If your DirectX version is not compatible with the EA App or the games you want to play, you may encounter installation errors. To update DirectX, you can go to the Microsoft website and download the DirectX End-User Runtime Web Installer. Then, you can run it and follow the instructions on the screen.
Reset Windows Host File
The Windows Host file is a text file that maps hostnames to IP addresses. Sometimes, this file may be modified by malware or other software, which may prevent you from accessing certain websites or servers. To reset this file, you can follow the steps in this guide:
- Press the Windows key + R, type cmd in the Run box, and tap Enter.
- Type ipconfig or flushdns and tap Enter.
- Type netsh winsock reset and tap Enter.
- Then, type netsh int ip reset and hit Enter.
- Restart your computer.
Try a New Windows User Account
If none of the above solutions work, you may try creating a new Windows User Account and installing the EA App on it. This will ensure that there are no conflicts or issues with your current account settings or permissions. To create a new account, you can follow the steps in this guide:
- Press the Windows key + I to open the Settings app.
- Click on “Accounts” and then “Family & other users.”
- Click on “Add someone else to this PC.”
- Follow the instructions on the screen to create a new account.
Hope this helps!