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How to Fix FaceTime Calls Keeps Hanging Up and Reconnecting on its Own Randomly

FaceTime hanging up immediately and automatically during calls or reconnecting on its own randomly on your iPhone can be more than a minor inconvenience; it’s a disruption that affects both personal catch-ups and professional meetings. A stable iOS FaceTime connection is not just a luxury; it’s essential for keeping in touch in our modern lives. There’s no need to be frustrated; plenty of solutions get you back on track.

How to Troubleshoot and Fix FaceTime Automatically Hangs Up and Reconnects on its Own Randomly

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Check Your Internet Connection

A stable internet connection is the backbone of any FaceTime call, may it be voice or video. Whether you’re catching up with friends or closing a business deal, you don’t want to be that person who freezes mid-sentence. So, let’s make sure your internet is up to the task.

When it comes to Apple FaceTime, you have two main options: Wi-Fi and cellular data. Wi-Fi is generally more stable and faster, but cellular data can be a lifesaver if you’re out and about. Just be aware that video calls can eat into your data plan.

You can use various online tools like or to check your internet speed. These will give you a quick read on your upload and download speeds. For a smooth FaceTime experience, aim for a download speed of at least 1 Mbps and an upload speed of 0.5 Mbps.

If your internet speed isn’t cutting it, try moving closer to your Wi-Fi router. Physical obstructions and distance can affect Wi-Fi strength. If you’re using cellular data, make sure you’re in an area with good coverage.

Still experiencing issues? It might be time to restart your router. Unplug it, wait 30 seconds, and plug it back in. Give it a few minutes to reboot, and then try your FaceTime call again.

If all else fails, you might consider upgrading your internet plan or changing your service provider. Sometimes, you have to bite the bullet for the sake of uninterrupted calls.

Update your iOS Version to Latest Available Upgrade

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Outdated software is like expired milk; it can sour your entire experience. Keeping your iOS up-to-date is crucial for a smooth FaceTime experience. Software updates often come with bug fixes and performance improvements that can resolve issues you didn’t even know you had.

Software updates serve multiple purposes. They offer new features, improve security, and, most importantly for our discussion, fix bugs that could be affecting FaceTime. It’s like your phone’s version of spring cleaning.

Updating your iOS is a straightforward process. Here’s how you do it:

  • Open the “Settings” app on your iPhone or iPad.
  • Scroll down and tap “General.”
  • Tap “Software Update.”
  • If an update is available, tap “Download and Install.”

You’ll need to be connected to Wi-Fi and have enough battery life to complete the update. If you’re running low, plug in your device before you start.

Once the update is downloaded, your device will restart to complete the installation. It’s a bit like your phone taking a short nap and waking up refreshed.

After the update, any FaceTime issues you were experiencing might just vanish. Software updates often include fixes for connectivity issues, audio glitches, and other minor annoyances. So, don’t underestimate the power of hitting that “Update” button.

Restart your iOS Device

The concept of turning a device off and on again has been a go-to solution for ages. It clears the system’s memory and stops all processes, allowing for a clean slate. It’s like hitting the reset button on a busy day.

Here’s how to restart various Apple devices:

  • iPhone X or later and iPad with Face ID: Press and hold the Side button and either volume button until the slider appears. Drag the slider to turn off. After the device turns off, press and hold the Side button again until you see the Apple logo.
  • iPhone 8 or earlier and iPad with Home Button: Press and hold the Top (or Side) button until the slider appears. Drag the slider to turn off. After the device turns off, press and hold the Top (or Side) button again until you see the Apple logo.
  • Apple Watch: Press and hold the side button until you see the Power Off slider. Drag the slider to turn off. Press and hold the side button again until you see the Apple logo.
  • Mac: Click the Apple menu in the top-left corner of your screen. Choose “Restart” or “Shut Down.” After the computer turns off, press the power button to turn it back on.

Sometimes, a standard restart won’t cut it. In those cases, a hard reset might be necessary. For iPhones and iPads, you can perform a hard reset by quickly pressing the volume up button, then the volume down, and then holding the side button until the device reboots.

Check FaceTime Settings on iPhone


Settings can make or break your FaceTime experience. If something isn’t working as expected, there’s a good chance a setting is off. Knowing how to access these settings and what to look for is essential.

To get to the FaceTime settings, open the “Settings” app on your device. Scroll until you find “FaceTime” and tap it. This is where you can adjust all the settings related to FaceTime.

The first thing to check is whether FaceTime is enabled. At the top, you’ll see a toggle next to “FaceTime.” If it’s not green, tap it to enable the service.

Another important setting is “Use your Apple ID for FaceTime.” Enabling this allows you to make calls using your Apple ID email, not just your phone number. This gives you more options for how people can reach you.

Check the “Blocked” section if you’re having trouble connecting with a specific person. If their contact information is listed, you’ve found the issue. Tap “Edit” in the top right corner, then tap the red minus sign next to the contact to unblock them.

Finally, look at the “Call Using Wi-Fi or Cellular” option. If you’re experiencing connectivity issues, switching between Wi-Fi and cellular data could be the solution.

Disable Call Forwarding on your Phone

Call forwarding is a handy feature when you need it, but it can throw a wrench in your FaceTime experience. When enabled, it can reroute your calls to another number, and yes, that includes FaceTime calls. This can result in dropped or failed connections, making your video chats less than ideal.

Understanding call forwarding is simple. It’s a feature that sends incoming calls to another phone number you’ve specified. While it’s great for ensuring you never miss a call, it can also interfere with FaceTime by redirecting those calls.

Here’s how to disable call forwarding on your iPhone:

  • Open the “Settings” app.
  • Scroll down and tap “Phone.”
  • Tap “Call Forwarding.”
  • Toggle off the switch next to “Call Forwarding.”

By turning off this feature, you’re making sure that FaceTime calls come directly to you without any detours. It’s a small change, but it can make a big difference in the quality and reliability of your FaceTime interactions.

Use a VPN for Better Stability

A Virtual Private Network, or VPN, isn’t just for the security-conscious or those looking to bypass regional restrictions on Netflix. It can also be a lifesaver for FaceTime calls. A VPN can provide a more stable and secure connection, reducing the chances of dropped or glitchy calls.

So, what exactly is a VPN? In the simplest terms, it’s a service that routes your internet traffic through a server, masking your IP address and encrypting your data. It’s like a secure tunnel for your online activities, FaceTime included.

Now, how does a VPN make your FaceTime calls more stable? By using a VPN, you’re essentially streamlining your internet connection to be more direct and less prone to interruptions. It’s especially useful if you’re on a network that’s congested or has a weak signal.

Setting up a VPN is easier than you might think. Most reputable services offer apps that do you most of the heavy lifting. Just download the app, sign in, and turn on the VPN. Once it’s active, you can proceed with your FaceTime call as you normally would.

Wrapping It Up

FaceTime is such an integral part of how we communicate today that most of us can’t imagine life without it. It’s easy to understand why someone would get frustrated when calls keep hanging up or reconnecting on their own. The next time this happens, take a deep breath, find solutions, and don’t let yourself get angry. There are plenty of ways to troubleshoot and improve your FaceTime experience.

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