Fix Fitbit App Step Streak Disappeared, Missing or Not Showing

Fitbit has revolutionized the way we monitor our physical activity and health. The Fitbit app on iPhone or Android phone is an essential tool for tracking our daily steps, but occasionally, fitness tracker users encounter an issue where their step streak stats banner disappears, goes missing, or stops showing accurate data.

If you’re facing this problem, don’t worry – it’s a common issue, and you can take several troubleshooting steps to resolve it and finally get back and see your step streak stat on the app again.

How to Troubleshoot and Fix Fitbit App Step Streak Stat Disappeared, Missing or Not Showing Issue


Sync Your Fitbit Device

One of the most common reasons for your step streak not showing up or resets to zero after updating the Fitbit app is a lack of synchronization between your Fitbit device and the app. Ensure that your device is properly synced. 

To do this, open the Fitbit app, tap on your profile picture, and choose your device. Scroll down and select ‘Sync Now.’ This will update your app with your Fitbit device’s most recent step data.

Restart Your Fitbit Device

Sometimes, a simple restart can resolve the issue. To restart your Fitbit fitness tracking device, follow these steps:

  • Plug your device into the charger.
  • Hold the button(s) for around 10 seconds or until you see the Fitbit logo.
  • Unplug your device from the charger and check if your step streak data has returned.

Check Your Fitbit App Settings


Your Fitbit app settings may be affecting the display of your step streak. To verify this, follow these steps:

  • Open the Fitbit app.
  • Go to your profile.
  • Tap on the gear icon (Settings).
  • Scroll down to ‘Advanced Settings’ and select ‘Streaks.’
  • Ensure that ‘Steps’ is enabled and the streak length is set to your desired value.

Verify Your Fitbit Device’s Accuracy

Sometimes, the step streak issue may be due to inaccuracies in your Fitbit device. Ensure your device is properly calibrated. To do this:

  • Wear your Fitbit device snugly, positioning it on your non-dominant wrist.
  • Go for a short walk or do a known number of steps.
  • Check if your device accurately records the steps. If not, recalibrate it by following Fitbit’s calibration instructions.

Reinstall the Fitbit App on your Phone

You might consider reinstalling the Fitbit app if none of the above solutions work. Follow these steps to do so:

  • Delete the Fitbit app from your device.
  • Reinstall the app from your device’s app store.
  • Log in to your Fitbit account and ensure your step streak data reappears.

Contact Fitbit Support for Further Help on this Issue

If your step streak still doesn’t show up, it’s time to contact Fitbit’s customer support. They have a dedicated team to assist with technical issues, and they can provide personalized guidance to resolve the problem.


Maintaining a consistent step streak is an essential motivator for many Fitbit users. It can be frustrating when this streak disappears, goes missing, or stops showing. However, there are steps you can take to address the issue and get your step streak back on track.

Start with the basics by properly syncing and calibrating your Fitbit device. Verify your app settings, restart your device, and consider reinstalling the Fitbit app if needed. If none of these solutions work, don’t hesitate to contact Fitbit’s customer support for professional assistance.

Remember that tracking your steps is just one aspect of maintaining a healthy lifestyle. Don’t let a temporary issue with your Fitbit app discourage you from staying active and striving for your fitness goals. By following these steps and remaining persistent, you can get your step streak back on track and continue your journey toward a healthier, more active you.

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