How to Fix iPhone 15, Plus, Pro, Pro Max or Black Screen of Death Error

Unboxing a brand new iPhone 15, Pro, Pro Max and Plus series should be an exciting experience. But some users encounter a worrying issue right out of the gate – the dreaded black screen of death. This black void staring back at you when you expect to see your phone’s home screen can be incredibly frustrating.

Don’t panic just yet though. The black screen of death, while ominous sounding, can often be fixed with some diligent troubleshooting. With the right steps, you’ll likely have your shiny new iPhone up and running again in no time.

How to Troubleshoot Glitch and Fix iPhone 15 Pro, Pro Max or 15 Plus Black Screen of Death Error


This guide will cover the top fixes and troubleshooting tips for an unresponsive black screen on the iPhone 15, Pro, Pro Max and 15 Plus models. Follow along and we’ll get your iPhone out of its dark place!

Ensure You’re Using the Official Apple Charger

Let’s start with the basics – make absolutely certain you are using the lightning cable and charging adapter that came in the iPhone 15, 15 Pro, 15 Pro Max or 15 Plus device box.

Apple has very stringent compatibility requirements. Third-party cables and chargers often cause issues due to not strictly adhering to Apple’s proprietary protocols.

It may sound obvious, but using the in-box charger that came with your iPhone is critical. Don’t use any other spare wall adapters or lightning cables you have around. The iPhone 15 line requires Apple’s official charger with an MFi certification chip inside for optimal performance.

If you lost the original charger, you’ll need to purchase a new official Apple charger to ensure compatibility. Using unsupported accessories risks glitchy behavior like the black screen.

Force Restart the Unresponsive iPhone

If your iPhone 15 phone has powered off and the screen is fully black and unresponsive, try force restarting the device. This acts essentially like a “hard reboot” that reboots your entire phone from scratch.

To force restart an iPhone 15, Pro, Pro Max or Plus, follow these steps:

  • Press and quickly release the Volume Up button
  • Press and release the Volume Down button very fast. 
  • Lastly, press and hold the Side button that is on the right side. Hold it until you see the Apple logo show up.

Keep holding the Side button for up to 30 seconds until the reboot initiates. This will power cycle your iPhone and boot it back up from a fresh start, ideally resolving any glitches that caused the black screen.

Check for Screen Protectors That May Cause Interference

Do you have any kind of plastic screen protector or cover installed on your iPhone 15 series phone? It’s possible a low-quality or improperly applied screen protector could interfere with touch sensitivity, leading to black screen issues.

Try carefully removing any aftermarket screen protectors you have on the device to see if it improves the touch responsiveness. Only use screen protectors designed specifically for the curved edges of the iPhone 15, Plus or Pro mobile device.

Without a proper fit, screen protectors may inhibit touch accuracy around the edges and sides. Remove them as a troubleshooting step.

Ensure Zoom Accessibility isn’t Accidentally Enabled

The iPhone has a “Zoom” accessibility feature that enlarges the screen. If accidentally enabled, zoom could potentially lead to a black screen by incorrectly resizing the display.

To check, go into the Settings app > Accessibility > Zoom. Make sure the toggle here is disabled – if it’s on, go ahead and turn off Zoom.

Resetting this magnification setting to off normal size will usually resolve any conflicting interactions causing a black screen.

Update to the Latest Version of iOS


Keeping your iPhone software completely up to date is key for avoiding glitchy issues. Make sure you install iOS updates promptly when they are released by Apple.

Navigate to Settings > General > Software Update and tap “Download and Install” to get the latest iOS version.

Updating to the newest software ensures you have all the latest bug fixes, security patches, and optimizations from Apple’s engineers. Don’t delay iOS updates!

Try Reseting All Settings

If you’re still facing the black screen after trying those steps, resetting all system settings back to factory defaults may help. This preserves all your data and accounts while erasing any problematic customized settings.

Go to Settings > General > Reset and choose the “Reset All Settings” option. Your iPhone will reboot and restore to the default settings that ideally avoid any glitches causing black screens. Re-enable your settings customized again after.

Erase and Factory Reset as a Last Resort

The nuclear option to fix persistent black screen issues is fully erasing all content and settings via a factory reset. This completely wipes your iPhone to a like-new state and reinstalls a fresh copy of iOS.

Factory resetting requires backing up your iPhone data first via iTunes or iCloud. Then navigate to Settings > General > Reset and select “Erase All Content and Settings” under the Factory Reset section.

This should fully eliminate any corrupted software or files that could be contributing to the black display. As a last ditch troubleshooting step, it often works when nothing else does. Just be sure to restore your data afterwards!

Contact Apple Support for Assistance

Hopefully with some trial and error, you’ll get your new iPhone 15 or 15 Plus back up and running without the black screen of death. But if not, you can always turn to Apple’s support channels for assistance.

The Apple Support app provides customer service options, or you can book an appointment at an Apple Store Genius Bar. Apple’s technicians can diagnose and troubleshoot even tricky issues like hardware defects or faulty components.

Don’t hesitate to utilize Apple’s support resources. Their experts will help get your expensive new iPhone fixed and back in working order! A flawless iPhone experience should be the norm.

With persistence and the right troubleshooting approach, the black screen stopping you from using your iPhone 15/15 Plus can be vanquished. Don’t settle for anything less than the perfect iPhone performance you deserve!

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