Fix ‘Oh no! We can’t enable Twitch Prime Gaming on your Account’ Sign up Error

Twitch Prime, a premium service offered by Amazon, is a gamer’s paradise, providing a slew of benefits like free games and exclusive content. However, users often encounter a roadblock when signing up and enabling the feature in their accounts, with the error message:

“Oh no! We can’t enable Twitch Prime on your account. There was an error. Please try again in a moment Click here for help.”

Understanding the Twitch Prime Gaming Error


This error usually surfaces when users try to sign in to their Twitch Prime account, particularly from a different region. It’s a frustrating barrier that denies access to the service. The common triggers for this error include:

  • Incorrect Amazon marketplace based on your location
  • Credit card issues such as invalid or outdated card
  • Incorrect or outdated card details on Amazon Prime
  • Unspecified preferred payment method
  • Use of a Virtual Private Network (VPN)

How to Troubleshoot & Fix ‘Oh no! We can’t enable Twitch Prime on your Account’ Error when Signing Up

Ensuring Correct Amazon Marketplace Registration

Making sure you register in the right Amazon marketplace is really important because it matches up with where you live and how you make payments. If you end up registering in the wrong marketplace, you might run into this error.

To fix it, you can cancel your Prime membership and then sign up again, making sure to choose the correct marketplace for your region. This step is crucial to ensure that your Twitch Prime account matches your actual location and everything works smoothly.

Checking Credit Card Information on Amazon Prime

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Incorrect credit card information is another common culprit behind the ‘We can’t enable Twitch Prime on your account’ error. To fix this, head over to your Amazon Prime account settings and verify your credit card details. Ensure your card is valid and the details match with what’s registered with your card issuer. This step is crucial to ensure that Amazon Prime recognizes and accepts your payment method.

Disabling VPN Service on your Device

While useful for privacy, VPNs can sometimes interfere with Twitch Prime, leading to the error. VPNs can mask your IP address, which can cause issues with location-based services like Twitch Prime. If you’re using a VPN, try disabling it before accessing Twitch Prime. Also, it’s worth noting that some VPNs have a more robust infrastructure that can bypass these issues, so consider researching and choosing your VPN carefully.

Ensuring Good Internet Connection

Sometimes, when your internet connection isn’t so great, it can also cause this error to pop up. To ensure you have a stable connection, you can try moving closer to your router, unplugging other devices from the network, or even resetting your router. If the issue keeps happening, it might be a good idea to contact your internet service provider for assistance. A reliable and strong internet connection is crucial for fixing this error and ensuring a seamless and fun gaming session.

Contacting Amazon Customer Support

If you’ve tried all the above fixes and are still facing the error, it’s time to contact Amazon Customer Support. They have a team of experts who can help troubleshoot and resolve the issue. You can contact them through the Amazon website or the customer service number provided on the site. Customer support is there to help you, so don’t hesitate to reach out when you’ve exhausted all other options.

Well, there you have it. Hopefully, now you can get back to gaming and enjoy your experience. If you still can’t figure out what’s going on, call Amazon and have them straighten out the situation for you.

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