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How to Fix Peacock TV App Not Working on Android Phone or iPhone

If you’re a fan of Peacock TV and have run into difficulties with the streaming app failing on your Android mobile phone or Apple iPhone device, fear not! 

There are several viable solutions exist that can potentially rectify this streaming issue. In this blog post, I’ll navigate you through some troubleshooting strategies, based on my own research, with a goal to restore the Peacock app functionality on your Android or iPhone and get you watching shows in no time.

How-to-Troubleshoot-Streaming-Issue-and-Fix-Peacock-TV-Mobile-App-Not-Working-on-Android-Phone-or-iPhone
NBCUniversal

How to Troubleshoot Streaming Issue and Fix Peacock TV Mobile App Not Working on Android Phone or iPhone

Restart the Peacock TV App

A simple and often effective troubleshooting step is to restart the Peacock TV app. Follow these steps:

  1. Close the Peacock TV app on your Android phone or iPhone.
  2. Open the app again to see if the problem is resolved.

By restarting the app, you allow it to refresh and potentially resolve any temporary glitches or issues that may have been causing it to malfunction.

Restart-the-Peacock-TV-App
NBCUniversal

Check your Internet Connection for Problems

Unreliable or slow internet connection can cause problems with streaming services like Peacock TV. To ensure a smooth streaming experience, follow these steps:

  1. Ensure that your device is connected to a stable and fast Wi-Fi network.
  2. If you’re away from home, check the reliability of the Wi-Fi network you’re connected to.
  3. Verify that your Internet Service Provider (ISP) is not experiencing any connectivity issues.

By ensuring a strong and stable internet connection, you eliminate one of the common causes of streaming issues on the Peacock TV app.

Restart your iOS or Android Mobile Device

Sometimes, restarting your Android phone or iPhone can resolve various issues, including problems with the Peacock TV app. Follow these steps:

  1. Turn off your device.
  2. Wait a few minutes.
  3. Turn your device back on.

After restarting your device, try opening the Peacock TV app again to see if it starts working properly. This step can help refresh the device’s system and potentially resolve any underlying issues.

Try Using a Different Streaming Device to Watch Peacock TV

Try-Using-a-Different-Device-to-Watch-Peacock-TV
NBCUniversal

If the Peacock TV app is non-operational on your current device, consider testing it on another one. Follow these steps:

  1. Install the Peacock TV app on an alternative device, such as another Android phone or iPhone.
  2. Open the app on the alternative device and check if it works properly.

If the Peacock TV app functions correctly on the alternative device, it could indicate a problem with the specific app or device you were initially using. This  information can guide you towards isolating the issue and figuring out the most effective remedy.

Check for Service Outages

Although rare, Peacock TV might experience temporary service outages. To check if there is a current service outage, visit the Peacock status page on Downdetector. If an outage is in effect, you might have to patiently wait for Peacock’s service to resume before the app becomes usable again.

Clear the App Cache

If the Peacock app’s cache becomes corrupted, it can lead to issues with its performance. Follow these steps to clear the app cache:

On Android:

  1. Go to Settings on your Android device.
  2. Select Apps or Applications.
  3. Find and tap on the Peacock app.
  4. Select Storage.
  5. Tap on Clear Cache.

On iPhone:

  1. On your iPhone, locate the Peacock app’s icon.
  2. Press the app icon, then hold it until it jiggles.
  3. Tap the “x” icon on the top-left corner of the app to uninstall it.
  4. Go to the App Store and reinstall the Peacock app.

By clearing the app’s cache, you remove any potentially corrupted data that may be causing the app to malfunction. Hope this helps!

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