Fix ‘Please Check your Internet Connection’ Error on Facebook Messenger

Are you tired of seeing the frustrating “Please check your Internet connection and try again” error message on Facebook Messenger app? If so, you’re not alone. Many users occasionally encounter this issue, which can be quite exasperating, especially when you know your WiFi internet network connection or mobile data signal is perfectly fine.

How to Troubleshoot Issue and Fix ‘Please Check your Internet Connection’ Error Message on Facebook Messenger App


Fortunately, there are several steps you can take to troubleshoot and resolve this Messenger problem so you’ll be able to view your messages and send new ones in no time.

Check your WiFi Internet Connection or Mobile Data for Issues

Before diving into more complex troubleshooting steps, verify your internet connection. Ensure you are connected to Wi-Fi or have a stable mobile data connection. You can do this by opening a web browser and visiting a website to confirm your connection is working. 

If you’re facing issues with your internet, resolve them first, as a poor or unstable connection can trigger the error message on Messenger.

Restart the FB Messenger App

Sometimes, the “Please Check Your Internet Connection” error can temporarily glitch in the Messenger app. To resolve this, try restarting the app. Here’s how:

  • On iOS: Double-click the home button (or swipe up from the bottom on iPhone X or later) to open the app switcher. Find Messenger and swipe it up or off the screen to close it. Then, reopen the app.
  • On Android: Open the Recent Apps menu by tapping the square or recent apps button (usually at the bottom of the screen) and swipe the Messenger app to the left or right to close it. Then, reopen the app.

Clear Cache and Data (Only for Android)

If you’re using an Android device and the issue persists, clearing the Messenger app’s cache and data might help. Follow these steps:

  • Go to your device’s Settings.
  • Scroll down and select “Apps” or “Application Manager.”
  • Find and tap on “Messenger.”
  • Tap “Storage.”
  • Tap “Clear Cache” and “Clear Data.”
  • Restart the Messenger app and check if the error has been resolved.

Check Messenger Permissions

Ensure Messenger has the necessary permissions to access your device’s network connection. To do this:

  • On iOS: Go to Settings > Messenger > and make sure that both “Cellular Data” and “Wi-Fi” are enabled.
  • On Android: Go to Settings > Apps > Messenger > Permissions, and make sure that “Wi-Fi” and “Mobile data” are enabled.

Update your Version of the Facebook Messenger App

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Outdated versions of Messenger may have bugs or compatibility issues that can trigger this connection error. Check if there’s an update available for the Messenger app in your device’s app store and install it if necessary.

Reinstall Messenger on your iPhone or Android Phone

If all else fails, you can try uninstalling and reinstalling the Messenger app. This can help resolve any corrupted files or settings causing the error. Follow these steps:

  • On iOS: Press the Messenger app icon until it starts shaking. Tap the “X” in the corner to delete it. Then, download Messenger from the App Store.
  • On Android: Go to Settings > Apps > Messenger > Uninstall. Then, reinstall Messenger from the Google Play Store.

In conclusion, the “Please Check Your Internet Connection” error on Facebook Messenger can be frustrating, but it’s usually solvable with simple troubleshooting steps. If all else fails, don’t hesitate to contact Facebook support for further assistance.

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