How to Fix Samsung SmartThings App Error Code oe33, 12-002 or 15-100

Samsung SmartThings app is like a gift sent from heaven as it allows seamless control of your Samsung TV with no need to use its remote. Thanks to this Samsung Galaxy app, you can do pretty much everything and enjoy its features to the fullest. Apart from your smart TV, you can also connect and control various compatible smart devices at home. 

Unfortunately, several users of the app have been complaining about seeing error codes such as oe33, 12-002, and 15-100 that prevent them from complete use and control of their Samsung TV and other SmartThings devices.

How to Troubleshoot Issue and Fix Samsung SmartThings App Error Code OE33, 12-002 or 15-100


Here are a few tips and tricks to help you fix the issue on Samsung SmartThings app with error codes OE33, 12-002 or 15-100:

Update the App to the Latest Version 

and enjoy its features to the fullest if your SmartThings app isn’t updated to its latest version. Check the app store to see if there are available updates for the app. If there is, download and install it right away. After you’ve finished the installation process, open the app again to check if the error code is gone. 

Clear App Cache on your Device

You should also try to clear the cache of your Samsung SmartThings app. You don’t have to worry because the process won’t remove your TV or delete any existing settings on the app. Instead, it will just delete the temporary files that may cause the error codes to show up. Follow the steps for clearing the cache and restart your device afterward. Verify if the error code is already gone. 

Connect Mobile Device and TV to the Same Network

To ensure that there won’t be any issues while using your SmartThings app, see to it that the TV itself and the device you’re using are connected to the same WiFi network. 

You can view and change your TV’s WiFi network by going to the TV Settings menu. Choose General, and then Network. Click Open network settings followed by Wireless. Choose the WiFi connection that you will be using. 

Next, don’t forget to connect your phone or device to the same WiFi network. It might also be better if you can switch off your mobile data when you add your TV to your SmartThings app. It’s also important to remember that other Samsung TVs don’t support 5Ghz WiFi networks. 

Keep Your Devices Close to Each Other 

Another simple trick to prevent unwanted error codes like oe33, 12-002, or 15-100 is to make sure that your phone is within the 30-foot range from your TV. Errors may occur if your devices are too far from each other. Try to bring them closer as much as possible to ensure that you won’t have any issues when using the app. 

Restart Your Devices

Restart your phone, TV, and your WiFi router to check if it will get rid of the error codes. To restart your router and TV, turn them off for 10 to 15 seconds before turning them on again. You can also long-press the Power button on your TV remote and wait for the Samsung logo to show on the screen. Try to connect your TV to the app once again after you’ve finished rebooting the devices.

These are some of the easy ways to fix Samsung SmartThings app error codes oe33, 12-002, or 15-100. Check if one of them will work to solve the issue for you.

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