How to Fix Star Citizen Account Login Error Code 30018, 19000 or 30009

Are you one of those fellow Star Citizens who has encountered login errors with codes 30018, 19000, or 30009 while trying to jump into the vast universe of Star Citizen? Don’t fret! We’ve all been there, and I’m here to help you navigate these pesky errors and get you back into the action-packed adventure of your dreams. 

So, grab your space helmet, and let’s troubleshoot these errors when signing in to your gaming account, together!

How to Troubleshoot and Fix Star Citizen Account Error Code 30018, 19000 or 30009 when Signing In

How to Troubleshoot and Fix Star Citizen Account Error Code 30018, 19000 or 30009 when Signing In
Star Citizen

These error messages might pop-up your screen when you deal with these issues:

“Error – Disconnection (CODE 30018) Connection Timeout: Timeout while connecting to server.”


“ERROR – CIG services (CODE 19000) Account login failed. Please verify your login credentials and try again. This was encountered during the phase of Initiation”


“ERROR – Disconnection (CODE 30009) Game Error: The game detected an unexpected error and disconnected.”


Double-Check Your Credentials

When faced with login errors, the first thing to do is ensure that you’ve entered the right credentials. Typos or caps lock mishaps happen to the best of us! Ensure your email address and password are accurate, and try logging in again.

Check Server Status

Star Citizen is a living, breathing universe; sometimes, server maintenance or unexpected issues can occur. Before panicking, check the official Star Citizen website or their social media channels for any updates on server status. If there’s an ongoing issue, you might have to wait until it’s resolved.

Clear Browser Cache and Cookies Data

Believe it or not, clearing your browser cache and cookies can work wonders for login errors. Stored outdated data might interfere with the login process. To do this, go to your browser settings, locate the history or privacy section, and clear your browsing data.

Disable Browser Extensions

Though helpful in other contexts, certain browser extensions can sometimes create conflicts with the Star Citizen login process. Try turning off any extensions you have installed, especially those related to security or privacy, and attempt logging in again.

Temporarily Disable Firewall and Antivirus on PC

Your security software might sometimes perceive Star Citizen’s login process as suspicious behavior, leading to login errors. Temporarily turn off your firewall and antivirus, and then attempt logging in. Just remember to re-enable them after you’re successfully logged in.

Use a Different Browser

If you still face login issues, it’s worth trying a different browser altogether. Sometimes, certain browsers may have compatibility issues that affect specific websites, including Star Citizen’s login page.

Update Your Browser

Outdated browsers may not handle modern websites like Star Citizen’s login system correctly. Ensure your browser is updated with the latest version, which might resolve any compatibility problems.

Reset Your Password

If nothing seems to work, it’s time to reset your Star Citizen account password. Visit the official Star Citizen website, click the “Forgot Password” link, and follow the instructions to reset your password. Once done, try logging in with the new password.

Reach Out to Support

If you’ve tried all the above steps and are still stuck with login errors, don’t throw in the towel just yet. Reach out to Star Citizen’s support team through their official channels. They’re experienced with handling login issues and will guide you through any further troubleshooting steps.

There you have it, fellow space traveler! I hope these steps have helped you conquer those pesky login errors and brought you one step closer to exploring the boundless universe of Star Citizen. Remember, technical hiccups are part of the journey, but with a little perseverance, we’ll all be soaring through the stars in no time. See you in the verse!

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