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How to Fix The Finals Game Failed Login Error Code 500 or 402 Server Issue

Have you been trying to play the hot new game The Finals from Embark Studios but keep getting error messages when you try to log in? You’re not the only one!

Many players have been hitting roadblocks with codes like “Fatal Error Login Failed 500” or “Login Failed 402” popping up out of nowhere when signing in to your account.


Not being able to get into the game stinks, but don’t panic! We’re here to help you troubleshoot and hopefully get back to dominating the leaderboards ASAP.

Why Does This Server Login Issue Keep Happening to Me?

We know how frustrating mysterious error codes can be when you just want to play.

These issues generally boil down to either:

  • Server problems on the developer’s end
  • Connectivity issues on your end

Let’s walk through some steps to figure out where the problem lies and get you up and running again.

First Things First – Are the Servers Down?

Embark Studios

Before you tear your hair out troubleshooting your own equipment, check if the developers are having widespread issues.

  • Hop on their official social media and search for the game’s handles.
  • Poke around the official forums.
  • See if other players are reporting problems logging in.

If yes, then sit tight! The developers likely had to take the servers down temporarily to fix bugs or do maintenance. Give it some time, then try logging in again later once things are back up.

Okay, Servers Seem Fine…What’s Up With My Connection?

If the servers are running but you still can’t connect, time to look at your own network situation.

A few things to test:

  • Reset your modem + router
    • Unplug them completely, wait a minute, then plug back in.
  • Try a direct ethernet connection to your modem if possible.
    • This tests if WiFi is the culprit.
  • Run a speed test and check for packet loss.
    • Reboot modem/router if you see issues.
  • Verify other devices still have internet access.
    • The problem may be isolated to one machine.

Connection drops on your end are a common cause of login failures. A modem reboot usually clears up minor hiccups.

Hmm, My Internet’s Fine Too. Now What?

If your network is solid but the game still refuses to let you in, some software on your computer could be the troublemaker.

Run through these steps:

  • Launch the game in a different browser or incognito mode.
    • This weeds out browser extensions and cached junk causing conflicts.
  • Update your graphics drivers, Windows, and antivirus.
    • Incompatible software can block connections.
  • Clear browser cookies and cache.
    • Corrupted old files may be hanging around.

Taking out potential software issues one by one helps zero in on any specific programs causing trouble.

I’m Stumped! Time to Call for Backup…

Okay, we’ve made it through basic network and software troubleshooting with no luck.

Time to bring in the big guns – The Finals customer support.

  • Explain the error messages and steps you already tried.
  • Provide your username and any other key details.

The developers have additional tools to diagnose account-specific problems. There may be a simple fix on their end to get you playing again!

What If I’m Still Stuck After Contacting Support?

We know it’s super frustrating if you still can’t login after talking to customer service.

A few last things to try:

  • Keep an eye out for updates from the devs.
    • Bug fixes and patches may come down the pipeline.
  • Don’t hesitate to follow up with support if issues continue.
    • They may need to escalate troubleshooting.
  • Consider requesting a refund if you’re within the timeframe.
    • You can always re-purchase later once bugs are ironed out.

Hopefully with some patience and perseverance, you’ll be pwning n00bs in no time!

The Finals seems well worth the growing pains judging by reviews. Don’t give up hope! You’ve got this.

Hope this helps! Let us know if you have any other questions!

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