How to Fix The Sims Mobile Crashing, Freezing or Not Loading Issue After Hello Japan Update

Oh no. You fired up The Sims Mobile after the big Hello Japan update dropped, eager to start designing some new Japanese-inspired spaces for your Sims. 

But as soon as you loaded your game, it crashed. Or froze on the loading screen. Or maybe it loaded but then froze and crashed 5 minutes in. 

You’re not alone – the Hello Japan update has brought as much frustration as it has cute new kimonos and futons for many Sims Mobile players.

What EA Has Done to Address the Issues So Far

Electronic Arts

EA released a patch on September 29th in an effort to fix the crashing, freezing, and missing items issues introduced by the Hello Japan update. However, many players have reported that even after installing this patch, they continue experiencing the same problems in The Sims Mobile.

Since that initial patch, EA has not provided any further official communications informing players if they are aware of the problems persisting or any solutions being worked on. It’s now over two weeks later and the crashing, freezing, and item loss bugs remain unresolved for a large number of Sims Mobile players.

Troubleshooting Steps to Try in Fixing The Sims Mobile Crashing, Freezing or Not Loading Issue After Hello Japan Update on Android Devices

Electronic Arts

If you are playing The Sims Mobile on an Android device and still experiencing crashing, freezing, or not loading problems after installing and updating to the Hello Japan update, here are some troubleshooting steps you can try:

Restart your Mobile Device

Sometimes a simple device restart can help resolve app crashing or freezing issues.

  • Close The Sims Mobile app.
  • Power your Android device off completely.
  • Wait at least 30 seconds.
  • Turn your device back on.
  • Launch The Sims Mobile app and see if the problems persist.

Update your Device Software

Ensure your Android device is running the latest software version available. Outdated software can sometimes cause apps to malfunction.

  • Go to Settings > System > Advanced > System Update to check for any available updates.

Update The Sims Mobile App

Make sure you have the latest version of The Sims Mobile installed:

  • Open the Play Store app.
  • Go to Updates > See all updates.
  • If The Sims Mobile has an update available, install it.

Confirm Date & Time Settings on your Android Phone

Since The Sims Mobile is an online game, having incorrect date and time settings on your device could impact connectivity.

  • Go to Settings > System > Date & Time.
  • Toggle “Automatic date & time” on.
  • Toggle “Automatic time zone” on.

Check Internet Connection for Problems

A strong WiFi or cellular data connection is required to play without issues.

  • Make sure WiFi is enabled or cellular data is turned on.
  • Try moving closer to your router if using WiFi.
  • Restart your router if connection is spotty.

Clear App Cache & Data

Clearing the cache and app data may help resolve crashing or freezing issues. Your game progress is stored online, so it will not be deleted.

  • Go to Settings > Apps & Notifications.
  • Select The Sims Mobile.
  • Tap Storage & Cache > Clear Cache and Clear Storage.

Uninstall and Reinstall The Sims Mobile App

If all else fails, uninstalling and re-downloading The Sims Mobile may fix lingering technical problems.

  • Uninstall The Sims Mobile.
  • Restart your device.
  • Reinstall The Sims Mobile from the Play Store.

Hopefully with one or more of these troubleshooting steps, you’ll be able to get The Sims Mobile running smoothly again on your Android! Let me know if you continue experiencing any crashing, freezing, or loading issues after trying these suggestions. I’m happy to help further if needed.

Waiting on EA to Resolve These Persistent Issues

Until EA releases another patch that properly resolves these lingering technical problems introduced by the latest game update, The Sims Mobile players are left having to resort to uninstalling and reinstalling, or repeatedly clear cache and data to even be able to play.

Understandably, many fans are growing frustrated with the lack of communication and urgency from EA in fixing these bugs more than two weeks later. Even after troubleshooting on your own, you may still encounter frequent crashes, freezes, or have items remain missing.

Unfortunately all we can really do is continue reporting these issues to EA and wait for them to roll out a new update that finally stabilizes The Sims Mobile again. I know it’s not an ideal situation. Let’s hope they are able to get another patch released very soon!

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