Virgin Money mobile banking app allows its users to manage and monitor their personal bank accounts, transfer money between accounts, view transactions, and pay bills.
But not too long ago, users have been reporting issues with the app, specifically the login error code b/c7eecc. Continue reading below to learn some of the steps you can take to fix this concern:
How to Troubleshoot and Fix Virgin Money Mobile Banking App Error Code b/c7eecc when Signing In to your Account
Check the Compatibility of the Device
If you’re getting error code b/c7eecc every time you try to log in to your Virgin Money app, you might want to check and confirm if the app and your device are compatible in the first place. There are times when error codes may show up because of compatibility issues.
Verify the Server Status of the Virgin Money App
Virgin Money app servers may be down sometimes because of maintenance issues. If you’re seeing an error code when you’re trying to log in, you might want to check the server status of the app online. If the servers are down, there’s nothing much you can do but wait for them to fix things on their end.
Restart Your Device
Another important step you can take to try to fix the login error code b/c7eecc in the Virgin Money mobile banking app is to restart your device. You shouldn’t rule out the possibility that the app run into some issues and a reboot might be able to help as it will restart all the services from the ground up. Once you’ve finished rebooting your device, try to open the app again and see if it fixes the issue.
Reinstall the Virgin Money App
If none of the above steps resolved the problem, your next best option is to delete the app and install it again. The app likely incurred corrupted data as the result of wrong software scripts or a failed update. Reinstalling it is often the best way to address this concern.
To do this, proceed to the Settings menu, choose Storage, click Virgin Money, and then tap Uninstall. After you have completely removed the app from your device, go to the app store. Download the app again from there and install it from scratch.
When the installation is finished, sign back into your Virgin Money account to see if the error code is gone. If prompted, you should also allow the automatic update for the Virgin Money app after you re-access it.
Contact Customer Support
If the rest of the steps above fail, your last resort is to reach out to Virgin Money’s customer support team. Although it might lack the same level of convenience as using the app itself to access your account, the team of experts can lend you a hand in solving your problem so you can log back in and manage your finances.
Thanks to the Virgin Money mobile banking app, you can monitor all your financial transactions right at your fingertips. But if you’re getting an error code right from the login process, don’t hesitate to follow the tips above so you can gain full control of your finances once again.