How to Fix Xbox Console Error Code 0x87e00013 or 0xd05e0115 when Updating an App or Game

Updating an app or game on your Xbox console is a must to ensure that you’ll always have the best and most seamless experience every single time you switch on your device. 

However, different error codes may often pop up during these updates. There are several common reasons and causes behind these error codes, including insufficient disk space, damaged or corrupted cache, temporary glitches or bugs, an issue with the Xbox app itself, or corrupted gaming services. 

Read on below to know the specific steps you can take to fix Xbox game console error code 0x87e00013 or 0xd05e0115 when installing or download updates for an app or game.

Troubleshooting and Fixing Xbox Gaming Console Error Code 0x87e00013

The error code 0x87e00013 may pop up when something goes wrong while you’re upgrading a game on your Xbox console. It may also appear if the game or app itself was corrupted. It shows this error message on your device screen:

“Something unexpected happened – Reporting this problem will help us understand it better. You can wait for a while and try again or restart your device. That may help. Error code: 0x87e00013”

Something unexpected happened Xbox Console Error Code 0x87e00013

Thankfully, the solution for this Xbox error code is somewhat easy. The only thing you have to do here is to cancel the update first. 

  1. Go to My Games & Apps. 
  2. Click Manage. 
  3. Select Queue. 
  4. Highlight the specific game in question. 
  5. Tap the Menu button.
  6. Choose Cancel. 

Once you’re done with these steps, it’s time to uninstall and install the game again.

  1. Choose My Games & Apps from the Home screen. 
  2. Click Games.
  3. Choose a specific game. 
  4. Click the Menu button.
  5. Choose Uninstall. 
  6. Select Uninstall All. 
  7. Proceed to the tab for Ready to Install. 
  8. Look for the game and install it again. 

How to Troubleshoot and Resolve Error Code 0xd05e0115 when Updating or Installing Games on Xbox


Error code  0xd05e0115 in your Xbox console is still under investigation although it also occurs every time you try to install and download an app or game upgrade. Once you see this error code, here are some of the solutions you can try on your gaming device:

Format your External Hard Drive

You might want to consider formatting your external hard drive if you’re using one. 

Download the Game or App Again

Look for the specific item in the install queue and highlight it. Click the Menu button and then select Try again. 

Reset your Internal Hard Drive

If your console uses an internal hard drive, you can try doing a factory reset and then select the option Remove and Reset Everything. 

Just remember that before you format your drive or perform a factory reset, make sure you move all the apps or games you have installed to another storage device if possible. 

Doing so will save you from the need to download all your content again after you’ve completed the reset. Remember that a factory reset will end up removing all the files installed in your console.

Uninstall and Reinstall the App or Game

Follow the steps below to uninstall and reinstall the app or game:

  1. Proceed to My Games & Apps and highlight the specific app or game in question. 
  2. Click the Menu button and choose Uninstall. 
  3. Look for Full Library. 
  4. Select All Owned Apps or All Owned Games and then highlight the specific app or game in question once again. 
  5. Choose the A button. 
  6. Click Install. 

The next time you encounter the error code 0x87e00013 or 0xd05e0115 every time you update an app or game in your Xbox Console, don’t hesitate to try the steps above to see if they can fix the issue.

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