Eager to dive into the epic Halo Infinite campaign or battle it out in multiplayer but seeing cryptic error codes instead? Don’t worry – you’re not alone. Many players on both Xbox and PC have reported being blocked by error 0x80070102 or 0x80070005 when trying to launch the game.
But before you get too frustrated, know there are a few easy potential fixes you can try to get back in the fight against the Banished. With a bit of simple troubleshooting, you’ll likely have the Master Chief back in action in no time.
What Causes These Error Codes in Halo Infinite on Xbox Series X and Series S, Xbox One or Windows PC?
First, it’s helpful to understand what’s behind these pesky error codes when playing Halo Infinite game on Windows PC, Xbox Series X and Series S or Xbox One console. The 0x80070102 and 0x80070005 codes typically point to an issue with the Microsoft Store and its ability to properly install or update the Halo Infinite app.
Potential culprits include:
- Corrupt files or caching issues with the Microsoft Store app
- Network problems interfering with installations/updates
- Damaged game files or conflicts with Windows services
So the goal is to resolve any of those problems so you can play Halo Infinite as intended.
Step-by-Step Troubleshooting Solutions to Try for Error Code 0x80070102 or 0x80070005 on PC or Xbox?
Ready to start troubleshooting? Before that, these error messages might appear on your screen when the problem occurs:
- “Something went wrong launching your game. Error code: 0x80070102”
- “Something unexpected happened. Reporting this problem will help us understand it better. You can wait a bit and try again or restart your device. That may help. Error Code 0x80070005”
Here are some of the top fixes to attempt when plagued with these glitches:
Reset the Microsoft Store App
Resetting the Microsoft Store app clears out any corrupted files or cache issues that could be blocking Halo Infinite.
- Open Settings and go to Apps
- Find “Microsoft Store” in the app list
- Select Advanced options
- Choose “Reset” and confirm
Once it completes, restart your PC.
Reset Halo Infinite
Resetting the game itself may also fix file conflicts.
- Go to Settings > Apps
- Find Halo Infinite in the list
- Select Advanced options
- Choose “Reset”
After resetting, check if Halo Infinite launches.
Run the Network Troubleshooter
Any problems with your network connection can prevent proper installation.
- Go to Settings > Gaming > Xbox Networking
- Select “Fix it” to run the built-in troubleshooter
- Follow the steps to diagnose and repair network issues
Turn Off Game Mode
Disabling Game Mode has resolved the error for some players.
- Go to Settings > Gaming > Game Mode
- Toggle the switch Off to disable
Reset the Windows Store Cache
A corrupt Windows Store cache can sometimes cause 0x80070005.
- Press Windows key + R to open the Run dialog box
- Type “WSReset.exe” and press Enter
- Let it run and restart your PC
This resets the cache to default settings.
When to Contact Microsoft Support
If you still see error 0x80070102 or 0x80070005 after trying these fixes, you may need to contact Microsoft Support for further troubleshooting. Make sure to include specific details like when the error occurs and any solutions you’ve attempted.
The good news is this error is usually fixable with a little time and effort. If you hve the right troubleshooting form the support team, you’ll be back to experiencing the epic Halo Infinite gameplay in no time.
Hope this helps! Let me know if you have any other questions.